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City & Guilds Level 3 Diploma in Healthcare Support (4345-31)

Adults or Children

City & Guilds Level 3 Diploma in Healthcare are Support 4345-31        

The Level 3 Diploma in Healthcare Support is an occupational qualification for learners who work in Healthcare Support roles in England, in the following areas of Healthcare provision:

  • Adult Nursing
  • Maternity Support
  • Theatre Support
  • Children and Young People
  • Mental Health 
  • Allied Health Profession Therapy Support - Dietetics - Physiotherapy - Occupational Therapy - Speech and Language Therapy - Podiatry Support - Prosthetics/Orthotic Support

If you work in one of the following job roles this qualification would be suitable for you:-

  • Senior Care worker or supervisor
  • Nursing staff
  • Support worker or supervisor
  • Team Leader
  • Co-ordinator
  • Adult Nursing 
  • Maternity Support 
  • Mental Health 
  • Children and Young People 

Diploma Course Structure

The level 3 Diploma in Health Care Support provides you with guidance and assesses your knowledge, understanding and skills within a care role. 

To gain the level 3 in Health Care Support  qualification you will have a range of mandatory units and some optional units to choose from.

To achieve the level 3 Diploma in Healthcare Support, learners must achieve a minimum of 65 credits. To do this they must achieve 45 credits from the mandatory units and a minimum of 20 credits from the optional units. Out of the total 65 credits 37 credits must be at level 3 and above.

Mandatory Units

  • 201 Safeguarding and protection in care settings
  • 202 Responsibilities of a care worker
  • 208 Cleaning, Decontamination and Waste Management
  • 204 Causes and Spread of Infection
  • 282 The principles of Infection Prevention and Control
  • 300 Study Skills for Senior Healthcare Support Workers
  • 301 Promote personal development in care settings
  • 302 Promote health, safety, and wellbeing in care settings
  • 303 Promote communication in care settings
  • 304 Promote effective handling of information in care settings
  • 305 Duty of care in care settings
  • 306 Promote equality and inclusion in care settings
  • 307 Promote person-centred approaches in care settings
  • 308 Understand mental well-being and mental health promotion
  • 309 Understand mental health problems


The cost of the course is £945.00+VAT plus an observation fee subject to location. Interest-free payment plans are available with no credit checks. An obsevation fee is also payable. Use code PIF10 for 10% off when you pay in full. 


This is a competency-based qualification and evidence is gathered by the candidate as they undertake their normal work role. This will form the basis for their portfolio. The evidence must reflect policies and procedures of the workplace as stated by current government legislation.

During the course of the qualification, the candidate should ideally work with at least two service users.

A range of assessment methods will be used by the assessor including examining work products, expert witness testimonies and direct observation. An assessor will visit you in the workplace at some point and undertake observations of you at work. These will be planned in advance in order to cause minimum disruption to your work routine and to try to capture as much information as possible in one visit.

Knowledge-based units will be assessed using a range of methods including reflective accounts, projects, assignments, assessor questions and professional discussions.

Candidates will have full access to assessor support via telephone, email, Teams and web links.


This NVQ Health and Social Care qualification is usually completed within 6 months. You will have full uncapped support for 12 months



Entry requirements

There is no set entry requirement for this qualification. However, the qualification is only available to candidates 19 years and older.

What is RQF?

The Qualifications and Credit Framework (RCF Regulated Qualification Framework) is the way of recognising achievement through the awarding of credits for qualifications and individual units and applies to England

It aims to provide a more flexible route to gaining qualifications and enables progression to be achieved in smaller steps through the accumulation of credit.

Memberships (upon application)

  • Social Care Association
  • Royal College of Nursing

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