Introduction
Please read our terms and conditions carefully as it governs your use of our online and other services and limits our liability to you. Please sign and return the course application page back to us. In the event that you omit to sign and return a copy of this to us, you will be deemed to have accepted our terms and conditions contained within this document.
These terms and conditions set out your entitlements and obligations as a student/client of SHEilds Vocational Training Ltd, and constitute the terms and conditions of your enrolment and continuing study with us.
Termination by us
We reserve the right to terminate a students/clients learning programme for non-payment of fees or misconduct. In the event of termination by us there will be no refund of any fees paid. For details of the appeals procedure please contact our head office or email mandy@vocationaltraining.org.uk
Syllabus Changes
We cannot accept responsibility for changes to the availability or syllabus content of the accredited courses as set by the awarding body. Should your syllabus be phased out, at any time during your study or assessment period, we can only extend this to the last available date for which your course is valid. Students wishing to transfer to a new syllabus will incur a charge for this as deemed appropriate by us. In the event of changes to the syllabus and assessment criteria, we reserve the right to alter the content or structure of a course without prior notice being given to you.
Eligibility
If English is not your first language please ensure that your proficiency in both written and oral English is of a sufficient standard to enable you to meet the demands of both your studies and the examination. Our support staff are available to assist you in this matter. We operate an equal opportunities policy.
Students NOT Normally Resident in the UK - We welcome overseas students on to our programmes.
Programme Fees
The full fee, the minimum deposit or an official company purchase order, must accompany your purchase or application for the programme. Where a purchase order is received, the invoiced fees are payable within 21 days. Any company sponsoring an applicant is fully responsible for the payment of fees in all circumstances. Please note that we cannot be held responsible for non delivery of certificates once they have been dispatched.
Course Registration/Enrolment Fee - we will register you with either OCR / City and Guilds or ILM for your NVQ qualification. We will register you with ILM for the Leadership and Management VRQ’s. Our assessors will assess your evidence and our Internal Verifier will ensure that your portfolio is prepared for the External Verifier. On completion of your portfolio we will apply for your certificate of qualification.
Certificates will only be applied and claimed for if payment has been received in full.
Awarding Bodies - It is for us to register you with the awarding bodies were applicable. These are explained at the time of purchase.
Course Materials
The materials supplied to you at the start of your programme are written to meet the requirements of the published syllabus at that time. These materials, when used in conjunction with any supplementary materials provided during your period of study and the tutorial support, provide all the information required for successful completion of your programme.
Each registration is for a single user only. On registration, you will be allocated a user name and password ("ID"). You are responsible for all use of the Services using your ID and for preventing unauthorised use of your ID.
Delivery
Once payment has been received we’ll electronically email the course information and login details within 48 hours.
Price
The price quoted to you or stated within SHEilds Vocational Training Ltd. brochures and or website(s) is correct at the time of publication and is subject to change at any time.
Tutorial Support
Over the period of your programme you will have access by email, the forums, letter and telephone during normal UK working hours from us. On enrolment you will be issued with a password to access.
The supporting learning materials - you must not share your login with any other party.
Length of agreement
The length of agreement and the duration of a course shall not exceed 12 months from the date of purchase.
Web Maintenance
From time to time we are required to maintain our websites and learning platforms. This will interrupt your study time, however we will keep this to a minimum.
Refund/Cancellations
We are confident that you will be happy with our learning materials and support; however there are no full or part refunds for non completion or early completion of any course offered. NVQ courses may not be transferred to another delegate. Nonetheless, any units complete will be accredited and certificated through the awarding body. You have a right to cancel within 7 days of the purchase date. Your cancellation must be in writing and must be received by us within the 7 day period. We will then issue a refund within 7 days of receiving a cancellation notice.
Memberships
The memberships which are advertised as being available upon completion of our courses are not guaranteed and are subject to the individual applying and being accepted by the membership body. Applying for memberships with awarding bodies may incur additional fees which are for the Candidates own account.